If they are unhappy with any decision you made then they will learn to respond next time. If the customer doesn't want it and you refund it at the door, either the customer can keep it at no cost or if they really don't want it at all, then you can keep it and take it home. I've also reported a problem using "other", and it's taken anywhere from a few hours to a day to get a response. If the app say "so and so needs a suggestions...." forget it. Another Reddit thread from May talked of Instacart bots from a supplier known as HaxEdge Solutions to steal large-value batches. Get groceries delivered from local stores in two hours. New shoppers are given priority to all orders. It's a security measure. Get started. The Instacart Shopper Support department is named by Instacart as Instacart Shopper Happiness department. Refund is processed if the personal shopper misses an item in the order list. I did tip well. I've also reported a problem using "other", and it's taken anywhere from a few hours to a day to get a response. From a shopper perspective though... when I can’t find something and click the ‘can’t find’ button, I often see a ‘customer wants refund, not replace’ screen. Find everything you usually buy and get suggestions on amazing new items too. Out of stock items. I contacted support and they said there was too high of demand to have enough shoppers to fulfill the orders. This is an excellent way to score an extra $10 when ordering from Instacart for the first time. Instacart was first mentioned on PissedConsumer on Jun 16, 2015 and since then this brand received 2097 reviews.. Instacart ranks 49 of 252 in Food Delivery category. So then they are getting twice the refund. The difference between the in-store price and the Instacart total was 42.8 percent—and that’s before a $12 service fee, a $6 delivery fee, taxes, and tip. Obviously, these are very different and not what I was hoping for as a birthday dinner. Refused to refund the additional hundred bucks. As soon as I saw the charge I called... Instacart - Refund nightmare Apr 25, 2018 @ Pissed Consumer There could be an issue with your current […] Access our app from your web browser or on your iOS device. It took over 24 hours for a shopper to take the batch, when shoppers I know could not see the batch even after refreshing constantly. Instacart shoppers are paid much less than restaurant servers so tips are greatly appreciated by them. Amazon is known for putting the customer first and is very lenient with refunds and credits. Try it today! That is a hit or miss as far as time, but you will eventually get it unless you are a habitual requester of refunds. ... fewer than 10% of orders can include such a refund. You should probably shop for yourself. Press J to jump to the feed. But some people have noticed that Instacart charges customers more for items than the store does. If the customer doesn't want it and you refund it at the door, either the customer can keep it at no cost or if they really don't want it at all, then you can keep it and take it home. Instacart most definitely tells you to NOT give the original receipt following check out before delivery, Everytime. I spoke with a customer service representative and was told that if I had called within 14 days of my order, I could receive a refund or return the item without an issue. On the left-hand side, you'll see a small section titled "Problem with an order?" Everything seems to be going well until delivery. I asked for a credit for a future order a couple of days ago when I had an issue and had the credit go to my account within 5 minutes! Second, rather than the 2 steakhouse thick cut New York strip steaks I ordered for my mom’s birthday, I received 7 pounds of chuck roast. If there is another brand of the same thing or little smaller or little larger size, I get those. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. For me if the customer is not replying with any of my suggestions for replacement, I always do a refund to avoid that kind of incident. Press question mark to learn the rest of the keyboard shortcuts. Beyond Instacart Express, you can also save a few bucks here and there by taking advantage of promo codes and coupon codes. I submitted an ‘incorrect item’ and an ‘other’ issue to instacart 2 days ago on the app without resolution. Each of the refunders specializes in different types of merchant exploitation. Yes, that is how they know they are opening the door to an Instacart person. As for the wrong item, since you are a shopper, you know it was force marked. With the current situation, most replacements are sold out as well so you’ll probably have no choice, but to refund. A Reddit user in Boston last weekend got an accidental glimpse into Instacart’s markup practices when the grocery delivery service neglected to remove the original in-store receipt from the order. See terms Find exclusive coupons on hundreds of items. There could be something wrong with your Instacart Payment card. Fresh produce picked perfectly. The 24 hours thing was cuz maby no one took it cuz u tipped bad or they backed up with orders. I had an instacart order (as a consumer) gone wrong. However if I see … Don't feel bad for the "kid" . Seems odd, but whatever. Hey- I have an illness that causes me to rely in instacart at times during flare-ups, I try to tip well because I … With the current "ratings forgiveness" the bad shoppers face no consequences. The company is also working to … r/instacart: A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. If u tip bad u may get a bad shopper because shoppers value there time. Related: Instacart - Help me. Not sure if maybe the credits are faster than a refund? I feel very familiar with Instacart and this is my honest review. If you were to refund it to the store it'd just give you a $10.00 bump I was really impressed. I looked at the FAQs and googled it but I can’t find out the info I need. Nobody took your order because you probably tipped too low. This is a customer-centric job that requires a focus on service and empathy with the customer for success over the long term. Not to worry. Seems odd since I as a shopper know how challenging it has been to get batches recently. You could also try calling them out on their social media, but that is such a shit show right now I don't know if it would get you anywhere either. Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart. Instacart is a grocery delivery company that is spreading quickly across the United States and offers an intriguing service: It pairs you with a personal shopper who finds your food and household items from your favorite local stores, bags your order, and delivers it directly to your door.. All you can do is keep following up and complain about some rando delivering along with the other issues. I have seen some customers get refunds or credits the same day, others it takes days. Instacart Overview. So how much should you tip on Instacart? Instacart encourages customers to contact its customer service department on the website if there's an issue. Finally, I cancel the order, and resubmit it. How long does it usually take to be refunded for these situations? I am relatively new to this. Instacart shoppers say they face unforgiving metrics: ‘It’s a very easy job to lose’ ... Share on Reddit. After completing 500+ batches I can tell you with certainty that the "bad" customers are few and far between. r/InstacartShoppers: Welcome to the best subreddit for Instacart Shoppers to discuss everything related to independent contracting for Instacart. Press question mark to learn the rest of the keyboard shortcuts And we'll keep your eggs safe too. If you were to refund it to the store it'd just give you a $10.00 bump. You can see the refund if you view the order receipt. They passed the buck back to King Soopers saying Instacart isn't responsible for refunds and told me to call KS Customer Support, the call was then dropped. You had a lousy shopper. When they let the app know about that, they are usually able to get a quick refund, no questions asked. My app still confirmed that I received strip steaks, so the shopper just have forced the item as found. Instacart recommends a 5% tip which is less than the 15% to 20% recommended tip in the restaurant industry. Browse products. New comments cannot be posted and votes cannot be cast, More posts from the InstacartShoppers community. Instacart review rated 1.0/5.0 with 2 Comments: Zero stars for this one used my credit card to open an account with Instacart. Click on the "Report a problem" button, and you'll be transferred to a list of your recent orders. Thx. New comments cannot be posted and votes cannot be cast. It wasn’t showing up when 3 shoppers I know refreshed who were within 1 mile of the address. No idea. Figured I might as well do that since I’m a weekly user. Thanks! There could be something wrong with your Instacart shopper account. They don't take money out of your order (forgot to mention) just as much as normally taken with a refunded item. I refund the item. Instacart promo codes allow you to sign up for Instacart and receive money off your first order. Press J to jump to the feed. In the past few weeks, I've selected "wrong item" or "missing item", asked for a refund, and it was refunded each time in 5-10 minutes. While, yes, the original receipt shows the customer a difference in price another issue is that customers have tried to return products to stores and get instacart to refund them. Anyway back to the steaks. Instacart delivery starts at $3.99 for same-day orders over $35. When a customer doesn't respond I just replace if there is a decent replacement, or refund if I can't find a suitable replacement. I just had an order where I accidentally purchased the wrong replacement item and I was able to refund the item even though I had checked out already. Anything less than a perfect 5-star rating can be cause for panic. I called KS Support myself and they processed my refund. Your first Delivery is free. Seems like the shopper got the wrong items. The app also allows you to schedule orders ahead of time, which can be hugely helpful…until plans change. A place to rant, ask for help, talk about local challenges, funny experiences, and general happenings in this business. I am a shopper as well so I know the pay method. If we are able to refund items after we have checked out now then doesn’t that open the door for people to scam the system? Instacart Refund Policy. I wouldn't rely on refunding them at the door since most customers aren't even answering the door bc of coronavirus. This is the attitude of too many of the new shoppers, giving all the rest of us shoppers a bad name. To handle all such issues, Instacart has a dedicated support team which can be reached over the phone or through email. There are many reasons why you need to contact Instacart Shopper Happiness department. Instacart eats the refund. If you asked this question a month ago everyone would tell you to always try to find a replacement unless it’s a very specific or unique item, you can always refund later. I had placed an Instacart order from … Hi all! As always, Instacart Express members get … Just rate that shopper a 1 and give a very bad comment. Saving money on Instacart is easy. Instacart is a delivery service that makes shopping much easier for people. That is why the 3 shoppers you know didn’t see it in the batch offers, even after refreshing. I started using Instacart last year and have placed over 30 orders since then. A scroll through Telegram and Reddit reveals a large and growing group of them pitching their services. I hope you use appropriate language and spelling with your customers. First of all, the person that dropped off the order was not the person in the photo. We know how to pick the freshest produce with the perfect ripeness. Around here, I see $7 orders with no tip disappear in an instant. This. Scroll down to the bottom of the page. Sometimes, Items in the shopping list go out of stock. Was sent back an email stating that the prices on instacart can differ from the prices at the store. Instacart told me it was a bug and to reinstall the app. But Instacart is different. Is there a better way I can contact customer service other than reporting an issue and a 1 star rating? Prolly not though. I know if you do a replacement and the customer is not happy with it you can refund it at the door, but right now the markets are not taking returns on anything so what happens to the product and do we get i$$ taken out of our end? To report a problem with your order or to request a refund, visit the "Help" section of instacart.com. PrOlLy. Will asking for an instacart refund because of a wrong item cause problem for a shopper? Sometimes a shopper picks up the wrong item and delivers it. Prolly cuz they was new and was trying to go fast cuz we are paid by batch. Founded in 2012, Instacart was last valued in 2018 at around $7.87 billion, having raised $1.95 billion total by that point, according to Pitchbook; Forbes has reached out to … Insta's customer service is as bad as their shopper service. I am getting frustrated since I have still not had any type of response from them. There are allot of new shoppers and anyone with a licence can shop as long as they don't have a major record. Absolutely those were terrible substitutions. I'd recommend being really careful about refunding an item and letting the customer keep it. Instacart also has key lines of support with its help line (1-888-246-7822), email support ( [email protected] ) and in-app support. Instacart is an online grocery delivery company that is completely changing the way we grocery shop. Press question mark to learn the rest of the keyboard shortcuts. After you’re granted a refund, you can receive it in the form of Instacart account credits (which happens immediately) or a credit to your bank account (which … So I've wondered why does Instacart charge more than the store. Zero out the tip and rate 1 star. Fast forward to today. … It is the perfect solution for a busy lifestyle. I decided to investigate and here's what I learned: Instacart doesn't always charge more than the store price. Fees vary for one-hour deliveries, club store deliveries, and deliveries under $35. Hi everyone! I’m more concerned about the shopper who did not match the photo and the incorrect meat. This is a typical online bait and switch credit card fraud company that has zero backbone and sends its customers to lame call centers outside the U.S. There will be a clear indication of the delivery fee when you are choosing your delivery window. Recent recommendations regarding this business are as follows: "do my best", "Instagram", "Never work for … As for refunds. The comment about the photo further proves the Karen-ness. I haven’t ordered instacart as a customer so I don’t know how the app works from that side. You can see the refund if you view the order receipt. In the past few weeks, I've selected "wrong item" or "missing item", asked for a refund, and it was refunded each time in 5-10 minutes. Just look at what Instacart Shoppers say on Reddit: “It only takes 2 customers to give to give you 4 stars and poof, you have no more access to view batches worth a … Some will specialize in getting you free food on Instacart , while others focus on helping you exploit Amazon’s refund … Press J to jump to the feed. If it is something that seems to be important, like they have pasta, meat, garlic bread and sauce in the order and one thing is missing, I really try to pick something to fill the gap. 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